Frequently Asked Questions

Find answers about our products, export services, and commercial processes

What type of teak do you sell?

We primarily work with Tectona grandis, renowned globally for its durability, natural resistance to moisture, and aesthetic beauty. We offer different classifications according to diameter, length, and quality.

Do you sell wholesale or retail?

We specialize primarily in wholesale and industrial volume exports. However, we evaluate specific orders depending on product type and requested quantity.

Can you export to any country?

Yes, we coordinate exports to any country respecting specific regulations of the destination country. We handle all customs procedures, certificates of origin, and required documentation.

How is volume calculated?

We use standard international methods such as the Hoppus formula for logs, or cubic meters (m³) measurement for processed wood. We provide independent volume certificates if required.

What is the delivery time?

Delivery time depends on volume, specifications, and destination. Generally, we process and export between 2 to 6 weeks from order confirmation. For special projects, we coordinate customized schedules.

What quality does the wood have?

We work with classification according to diameter, length, moisture content, and general condition. All our products comply with international quality standards and can be inspected by independent third parties.

Can you customize slab sizes?

Yes, we can process slabs to customer specifications including width, length, and thickness. This includes special finishes such as live edges, drying, or specific client-requested treatments.

What documents do you provide?

We provide: Commercial invoice, detailed packing list, certificate of origin (if applicable), customs documents (ATA, BL), volume certificates, and any other documentation required by the destination country.

What is the minimum purchase volume?

Minimum volume depends on the specific product, but we typically start from 1 container of 40 feet. For specialized products or new clients, we evaluate flexible options.

Do you offer advisory and support?

Yes, we guide each client through the entire purchasing and export process: from product selection, volume calculations, logistics coordination, to final delivery. We have a bilingual team for personalized support.

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